Pakistan's leading cellular network Mobilink opens 24-hour operations centre in Lahore
Pakistan Times National News Desk

LAHORE: Mobilink, Pakistan’s leader in cellular services and part of the Orascom Telecom group, inaugurated a state-of-the-art and highly scalable advanced Network Operations Center in Lahore, designed to monitor nationwide cell sites and raise efficiency levels to address network and customer issues, says a release issued here Saturday.

The advanced data and technical facility was inaugurated by Mr. Zouhair A. Khaliq, President & CEO, Mobilink in the company of Mr. Marwan Hayek, Chief Technical Officer; Mr. Irfan Akram, Vice President Sales; Mr. Tariq Durrani, Regional Sales Director; Mr. Mustafa paracha, Head of Customer Services, and staff of the center.

The facility which houses over 150 persons includes six (6) Mobile Switching Centers (MSC) under one roof. It has a fully functional IT and Data Center to manage billing processes and customer relationship management (CRM) operations, and will enhance service standards.

Speaking to the staff of the Network Operations Center in Lahore, Zouhair Khaliq said, “As we move ahead with our rapid expansion projects to support the growing network of services, this technical facility will enable us to provide even more efficient services to our customers.”

He added further, “this is part of a continuous program to take our service standards to the next level.”

Marvan Hayek, Chief Technical Officer while explaining the features of the world-class Networks Operations Center, said, “The center will be able to monitor the operations of cell sites of the entire network throughout the country and is extremely scalable in order to cope with current and future demands.

This is a natural upgradation towards addressing network and customer issues efficiently and this facility will further improve our services to the satisfaction of our valued customers.”

About Mobilink: Mobilink, a part of the Orascom Telecom Group, is Pakistan’s leading cellular service provider with more than 55% of the total market share.

It has a customer base of more than 18 million members and provides the most extensive coverage footprint across Pakistan with more than 1000 cities, towns, villages and countless destinations and true International Roaming in over 100 countries with more than 300 partner operators worldwide.●